Codes of Practice

Waterpower Customer Service Guarantees

Our commitment to all of our Residential and Commercial Customers

Waterpower is a local Irish owned independent electricity supply company based in Kanturk, Co. Cork. Customer care is at the heart of our business where we are committed to offering you a quality personalised service. Our customer service guarantees outlined in our Customer Charter and each of our seven Codes of Practice:

Waterpower Customer Charter

Codes of Practice

1) Code of Practice Marketing & Advertising
2) Code of Practice on Sign up
3) Code of Practice on Customer Billing
4) Code of Practice on Disconnection
5) Code of Practice for Special Needs & Vulnerable Customers
6) Code of Practice on Pay As You Go (PAYG)
7) Code of Practice on Complaint Handling