Codes of Practice

Waterpower Customer Service Guarantees

Our commitment to all of our Residential and Commercial Customers

Waterpower is a local Irish owned independent electricity supply company based in Kanturk, Co. Cork. Customer care is at the heart of our business where we are committed to offering you a quality personalised service. Our customer service guarantees outlined in our Customer Charter and each of our seven Codes of Practice:

Waterpower Customer Charter

Codes of Practice

1) Code of Practice Marketing & Advertising
2) Code of Practice on Sign up
3) Code of Practice on Customer Billing
4) Code of Practice on Disconnection
5) Code of Practice for Special Needs & Vulnerable Customers
6) Code of Practice on Pay As You Go (PAYG)
7) Code of Practice on Complaint Handling
8) Code of Practice on Smart Meters
9) Customer Charter Nov 2020