Codes of Practice

Waterpower Customer Service Guarantees

Our commitment to all of our Residential and Commercial Customers

Waterpower is a local Irish owned independent electricity supply company based in Kanturk, Co. Cork. Customer care is at the heart of our business where we are committed to offering you a quality personalised service. Our customer service guarantees outlined in our Customer Charter and each of our seven Codes of Practice:

Waterpower Customer Charter

Domestic/Household Codes of Practice

1) Code of Practice Marketing & Advertising
2) Code of Practice on Sign up
3) Code of Practice on Customer Billing
4) Code of Practice on Disconnection
5) Code of Practice for Special Needs & Vulnerable Customers
6) Code of Practice on Pay As You Go (PAYG) & Budget Controllers
7) Code of Practice on Complaint Handling

Commercial Codes of Practice 

1) Commercial Code of Practice Marketing & Advertising
2) Commercial Code of Practice on Sign up
3) Commercial Code of Practice on Customer Billing
4) Commercial Code of Practice on Disconnection
5) Commercial Code of Practice on Complaint Handling